Warranties/Return/Exchange

For all non-defective, unused and unopened products, The Green Baby Boutique will gladly offer an exchange or return within 30 days of purchase, receipt required.

Defective products may be returned within 60 days of purchase, receipt required.

For all diaper purchases, see below:

Q: Can you please provide warranty information on your diapers?
A.  Please note our warranty details:
• Snap Defects – 18 months
• Elastic Defects – 60 days
• Sewing/Workmanship Defects – 60 days
Please be advised that we cannot replace or refund diapers due to the following problems: repelling, shot elastic, staining, leaking or incorrect sizing. If you are having problems with the following, please see our Contact page to reach a representative.

Q: How do I get my diaper replaced if my problem falls within the limits of your warranty?
A. If you do experience a problem that falls within the limitations of our warranty, please contact a Green Baby representative using our contact page. All returns must be accompanied by an original sales receipt. Upon receipt of your request, we will contact you with information as to where to send your product. Products that are returned for repair must be clean and odour-free.

Q: What do I do if I am experiencing problems with my cloth diapers but the warranty period has elapsed or I have lost my proof of purchase?
A: If you are experiencing problems that fall within the limitations of our warranty and you have either lost your proof of purchase or the warranty period has expired, please contact us directly, using the information on the Contact page.